CDEK KZ COMBO

Convenient tariff for Kazakhstan with parcel consolidation and courier delivery at no extra charge.

General questions

What is CDEK KZ COMBO?
CDEK KZ COMBO – is a delivery tariff developed in partnership with CDEK. It allows combining several parcels into one shipment, sending large consolidated parcels, and choosing a convenient receipt method: by courier, at order pickup points (PVZ).
What’s important to know about the tariff?
The CDEK KZ COMBO tariff allows combining several incoming parcels into one shipment. You can send consolidated parcels of large weight and size. Courier delivery is available without restrictions on weight and dimensions. Delivery to order pickup points (PVZ) is available. Since the parcels go through customs on the territory of the Russian Federation, if the value of goods in the parcel exceeds 200 euros, the customs duty can be paid in advance online. To fill out the declaration, the following is required: a link to each product from the online store, passport data, and the recipient's IIN.
Which countries is the tariff available to?
The CDEK KZ COMBO tariff is available only for shipments to Kazakhstan.
How long does delivery take?
Delivery usually takes from 5 to 15 days.
What package sizes and weights are allowed?
There are no restrictions on weight and dimensions for courier delivery.

There are also no restrictions for delivery to the pickup point.
Is it possible to repack the package in CDEK KZ COMBO?
In the CDEK KZ COMBO tariff, repackaging is available before shipping. We can combine several incoming parcels, repack them into one box and add protective packaging. We also take into account packaging preferences: we can remove shoe boxes, leave minimal packaging or add additional protection upon your request.
What items can be shipped?
You can send most goods for personal use. Restrictions apply only to those categories that are included in the list of prohibited – it is indicated by the link on the site.
How to create a parcel?
To register a parcel, the recipient's passport details and TIN are provided, and then a customs declaration is filled out: item names, links, article numbers, and their actual value. An additional fee is charged for incorrectly provided information – $50. If the parcel contains lots from eBay or Etsy, each item is listed in the declaration, and additional accessories and gifts are indicated with a symbolic price of $1.1.
How is dimensional weight calculated?
Dimensional weight is calculated using the formula: length × width × height / 5000. If it exceeds the physical weight by three times, the dimensional weight is used in the calculation. Payment is based on the physical weight, but an additional fee is charged for each kilogram of excess dimensional weight. An exact calculation is available in the shipping calculator.
Do I need to upload invoices?
Uploading invoices is not required, however, CDEK may request them at the request of customs.
How is shipping paid for?
Shipping is paid after the parcel arrives at the warehouse, is weighed, and inspected. Payment can be made in advance by topping up the balance in your personal account.
Is there insurance?
Under the CDEK KZ COMBO tariff, parcels are automatically insured for the amount specified in the declaration. Insurance is mandatory, and its cost can be viewed in advance in the calculator by specifying the value of the goods in the parcel.
How much does insurance cost?
The insurance cost is calculated automatically. Current rates are listed in the calculator and in the «Rates» section on the website.
Does insurance cover theft of contents?
Insurance covers total loss of the parcel and theft of contents. For parcels from private individuals, including items from eBay, insurance applies only to cases of total loss. To additionally insure the parcel against theft or damage, you can order the service of photographing the parcel's contents at the warehouse.

Damage insurance does not apply in the following cases:

– if the item was sent by the seller in unreliable packaging: a soft mailer, an unsuitable box, lack of protective materials, loose movement inside the packaging;

– if the item belongs to the high-risk group: glass, ceramic, and porcelain items, fragile plastic, candles, lamps, monitors, TVs, fishing rods, vinyl records, oversized items, etc.;

– if the item is packed in factory packaging (including doll blister boxes, vinyl packaging, and similar) – damage to the packaging itself is not an insured event.

In all listed situations, insurance covers only total loss of the parcel.
How long is a parcel stored at the pickup point?
The parcel is stored at the pickup point for up to 14 days, and in a parcel locker – 3 days. If the storage period in the parcel locker has expired, the parcel is moved to the nearest pickup point. To extend storage or clarify further actions, you can contact CDEK support.
How to find the addresses of pickup points and parcel lockers?
Addresses of available parcel lockers and pickup points are displayed when creating a parcel on the website: the system automatically shows all delivery options for your region.
What to do if the package was not picked up on time?
If the package was not picked up from the postamat within 3 days, it is moved to the nearest pickup point. If necessary, you can contact customer support to extend the storage period or resend the package.